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Examination of lean tools applications to optimize the service process of technology-enabled services

Technology-Enabled Services have changed the way people live. Their massive usage has influenced the attitude and knowledge of users regarding their relationship with the service system and staff, their involvement as a co-producers, the formation of the value-added and service quality. Although technology plays a key role in innovation or the shifting of a number of traditionally existing services from the market, it can be asserted that the engine of these changes is not just technology. Driving…